Property maintenance is often a source of friction in Singapore's rental market, leading to disputes, delays, and dissatisfaction. Upfrnt changes that by offering a streamlined service that delivers prompt, cost-free repairs for tenants and hassle-free property upkeep for landlords. This professional solution minimizes vacancies, boosts tenant retention, and protects your investment—all while reducing long-term costs.

Singapore Rental Maintenance Rules: Who Pays What?

Under standard CEA tenancy agreements, responsibilities are clearly defined post-handover:

• Tenants: Minor repairs (typically S$150–S$200 threshold, e.g., light bulbs, minor unclogging, loose fixtures from normal use).
• Landlords: Major repairs exceeding the limit (e.g., plumbing leaks, aircon servicing, electrical faults, structural issues).
• Key Exceptions: Tenant-caused damage (negligence/misuse) is deductible from security deposit. Fair wear and tear is exempt.
• End Goal: Tenants return property in similar condition at lease end.

Tenants often face challenges with maintenance, especially when landlords are reluctant to cover costs. Issues include delayed or ignored repair requests, subpar or temporary fixes, and the financial burden of essential maintenance. These problems lead to frustration, inconvenience, and insecurity about the property's condition. Disputes may also arise at lease end over security deposit deductions for repairs. Upfrnt tackles these challenges by managing general maintenance and replacing faulty appliances.

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Proactive Maintenance Approach

Upfrnt’s proactive approach relieves both landlords and tenants of maintenance concerns and repair delays. Landlords who opt for Upfrnt's service incorporate maintenance fees into their upfront costs, allowing tenants to request minor repairs via the Upfrnt app at anytime without awaiting landlord approval. This efficient system benefits tenants by ensuring prompt repairs at no additional cost. Landlords enjoy well-maintained rental properties without extra maintenance fees. This streamlines the process and minimizes potential disputes related to maintenance issues, avoiding security deposit deductions for repairs.

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Landlords who appoints Upfrnt for Property Management signs up for unlimited coverage on their inventory and white goods:

1. 24/7 App Requests: Tenants submit issues with photos—no landlord approval needed.
2. Rapid Response: Triage in hours; minor fixes same-day.
3. Professional Vendors: Vetted, licensed contractors with warranties.
4. Real-Time Tracking: Tenants get status updates; landlords receive reports.
5. Zero Tenant Cost: Fully covered (unless its Tenant-caused damage) —enhances satisfaction

Landlord Wins:

• Properties stay market-ready with fully functional inventor).
• No vendor chasing or negotiations.

Tenant Wins:

• Frictionless fixes = higher renewal rates.
• Hassle-free renting lifestyle

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Conclusion

Upfrnt transforms property maintenance from a rental nightmare into a seamless advantage. Tenants enjoy instant, free fixes; landlords secure protected assets and reliable income. Experience fewer vacancies, zero disputes, and premium returns.